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  1. Audeze Customer Service Center
  2. General Information

General Information

Info on warranty terms, return policy, and other basic topics

Audeze Policies and Procedures

  • Audeze's Warranty Policy (including Amazon, eBay, and other marketplace sales)
  • How our 30-day trial policy works
  • What we mean by B-stock/Refurbished or Open Box/Demo (as are sometimes sold by us or authorized dealers)
  • Does Audeze ship directly to my country?
  • Register Headphones HERE!

Frequently Asked Questions

  • June 2023 Trade in offer for LCD-5 or CRBN
  • Maxwell FAQs
  • What about driver failures? There are reports on forums...
  • Which LCD headphone is right for me?
  • How to tell if your headphones have Fazors
  • Crinkling/clicking/static sound when I press on the earcup
See all 9 articles
Audeze Customer Service Center
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