Audeze's Warranty Policy (including Amazon, eBay, and other marketplace sales)

For most products, we cover three years for the drivers and one year for the rest of the parts, and this begins from the original date of retail purchase. Warranty on Mobius, Penrose, Maxwell, MM-100 and FILTER is one year for all parts including drivers, except in the EU and UK, where minimum warranty may be longer, or anywhere else as mandated by local laws.

For the full text of our warranty policy, please download and view this PDF.

Warranty coverage is for factory defect only, not wear and tear or cosmetic damage from use. Please note that we consider earpads, headband straps/cushions, eartips, earlocks, earhooks, and batteries to be "consumable items" and offer no warranty on those parts.

As long as product was originally purchased from an authorized dealer, the warranty is transferable and is valid from the original date of purchase. We just ask for proof of that purchase date by using the original purchase receipt. If no original receipt is available, we use the date of manufacture or shipment from our facility for the beginning of the warranty period, and warranty coverage is discretionary.

To obtain warranty service, the product must have originally been purchased either directly from us or from an authorized dealer. A list of authorized dealers can be found here.

We reserve the right to deny warranty claims for purchases originally made from anyone NOT on the dealer list, and proof of original purchase is required to claim warranty service.

Warranty Service Guidelines:

For direct warranty service we cover parts, labor and return shipping to the customer, so the only cost to customers is shipping the product to us for repair. If a defect occurs within the first 30 days after the original retail sale, we pay for shipping both ways from the original point of delivery by providing a pre-paid shipping label. The decision to repair or replace a defective product is solely at Audeze's discretion.

Products must be serviced either by the distributor we sold them to, or directly by us here in the USA. If a product was purchased in the USA, it must be returned for service here, not to any international distributor. Likewise, a product purchased in any specific country must be returned for service to that country (or directly to us in the USA). For this reason we recommend that international customers purchase locally when possible, so any service needs can also be handled locally by our dealers or distributors. We also recommend verifying service contracts with dealers/distributors before purchase, as they are independent businesses and have their own policies in place.

If you have further questions, feel free to email us at support@audeze.com