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  1. Audeze Customer Service Center
  2. Mobius Technical Support

Mobius Technical Support

The official Audeze resource for Mobius questions and troubleshooting

General Mobius questions

  • Mobius volume issues with Nintendo Switch and Sony PS4
  • How to update your Mobius firmware using the HQ App for Windows
  • How to properly configure your microphone for use with Mac OSX, Windows10 and VoIP utilities
  • How to install and use the Audeze HQ application for Windows or Mac
  • How 3D surround audio works in Mobius
  • Why can I hear my microphone through my Mobius?
See all 15 articles

USB Connection

  • Why is my Mobius' Battery draining while plugged into a USB port?
  • How to use the HQ App Head Gesture Features
  • Basic computer USB connection methods
  • Detailed USB Functionality
  • How to change Mobius from 7.1-channel to 2-channel or Hi-Res Mode in USB
  • How to disable battery charging over USB connection
See all 8 articles

Bluetooth Connection

  • Notes on Bluetooth quality for gaming, video and microphone use
  • Bluetooth formats supported, and how to connect to them
  • Simultaneous connection to Bluetooth and USB

AUX/Analog Connection

  • How to connect via AUX/Analog
  • Using Mobius with a headphone amplifier

Mobius On-board Control Functions

  • What the Power Button does
  • What the 3D Button does
  • What the Headphone Volume Control does
  • How to use the Mic and operate the Microphone controls

Plugins Support

  • Does Mobius support Apt-X, Dolby Atmos, Ambisonics, MPEG-H etc?

Digital Audio Workstation (DAW) and Media Player Support

  • How to set up the ASIO driver for Mobius in Windows
  • Configuring your Mobius for use with Pro Tools on a MAC
  • Surround Sound Playback in VLC
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